ENTERPRISE VIRTUAL QUEUE MANAGEMENT SYSTEM
Reshape the way your customers wait to be served.
Take control of your customer’s queuing experiences with Virtual Queuing. Blue Wave’s Enterprise Virtual Queuing System enables you to define the way your customers are managed in service areas. Our queuing system is an ecosystem of interconnected modules that helps to deliver a personalized customer waiting experience. From a customer’s arrival at a service area to the customer’s exit, we have it all mapped out for you with our take-a-ticket solution.Blue wave has been transforming how companies design their service scape. Blue Wave provides a state-of-the-art Enterprise Virtual Queue Management System (QMS), with a current design and a customizable and standard, enterprise level information system to map customers’ journey and enhance customer experiences.
Take control of your customer’s queuing experiences with Virtual Queuing. Blue Wave’s Enterprise Virtual Queuing System enables you to define the way your customers are managed in service areas. Our queuing system is an ecosystem of interconnected modules that helps to deliver a personalized customer waiting experience. From a customer’s arrival at a service area to the customer’s exit, we have it all mapped out for you with our take-a-ticket solution.Blue wave has been transforming how companies design their service scape. Blue Wave provides a state-of-the-art Enterprise Virtual Queue Management System (QMS), with a current design and a customizable and standard, enterprise level information system to map customers’ journey and enhance customer experiences.
Fundamentals & Optional Components
See how it works!
Customers take a Ticket
Customer enters a virtual queue by taking a ticket using one of the following channels:
Mobile Queuing App
Self Service Kiosk
Online Appointment
Web Ticketing
Customers check their waiting status on digital signage
While waiting to be served, customers are engaged using digital signage solutions and informational queue displays with promotional messages and queue information.Customers are alerted about their turn
The Workstation Terminal software and hardware is used by customer service personnel to call customers, transfer them and provide service.Customer Feedback is collected
Once served, the customer records his experience through feedback units. Opinion Plus is our proprietary feedback solution that helps extract data about customers’ experiences and find out what they expect from you.Reports, Dashboards and Predictive Analysis
Managers access real time business intelligence reports and dashboards through a centralized reporting system.Bluewave's live reporting system and manager dashboards are integrated with the different facets of queue management system thus they form a complete business intelligence module. Our reporting system is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows,staff performance, service area efficiency etc. Managers can view region and branch reporting from a centralized location, making sure that all service levels are met. Bluewave's live dashboards can be used to generate business intelligence data to monitor center-wide service quality and root out discrepancies.
Over 50 Historical Reports such as :
Service Quality Levels
Employee Performance
Branch & Region Performance
Central Configuration and Management of the System
Multilingual (English, Spanish, French, Arabic etc.)
