Cultivating refined customer experiences
Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Blue Wave’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you.
Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.
Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.
Main Benefits
- Allows targeted messaging
- Helps companies benchmark performance
- Manages customer feedback in real-time from a central point
- Increases customer loyalty
- Improves customer retention
- Monitors and measures real-time employee(s) performance